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Do not use email to send us confidential or sensitive information such as passwords, account numbers or social security numbers. If you need to provide this type of information, contact us by phone, fax or regular mail.

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Don’t Forget … Debit Card Travel Notification

Your security is always top-of-mind at Berkshire Bank. Whether you and your family take a trip to enjoy summer or winter vacations, we know many of you will use your debit card. To ensure uninterrupted service while you are traveling away from your home please contact us before you travel. We provide additional security monitoring for "out of the ordinary" transactions for all Berkshire Bank debit cards.

If you will be using your debit card while traveling or are planning any "out of the ordinary" purchases, please call our Customer Call Center at 800-773-5601, weekdays between 8:00 am and 5:30 pm or Saturdays between 8:30 am and 1:00 pm. We will provide this information to our Fraud Prevention Services team in order to prevent your card from being blocked due to "out of the ordinary" transactions.

Always carry a back-up payment source in case your card is compromised due to fraudulent activity.

Monitor your accounts online using online banking or review your monthly statement on a regular and timely basis. Notify us immediately if you discover any suspicious or unauthorized activity.

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